Francis Human Capital Group brings direct federal HR experience, OPM FES methodology expertise, and I-O Psychology rigor to federal agency and contractor engagements. We understand federal workforce requirements from the inside — not from a textbook.
Every engagement is documented to federal standards — written factor narratives, OPM-aligned methodology, legally defensible findings, and audit-ready records.
Succession risk modeling, retirement gap analysis, attrition forecasting, and multi-year workforce projections aligned with agency strategic goals and OPM workforce planning guidance.
Factor Evaluation System (FES) classification studies, grade determination with written factor narratives, FLSA exemption analysis, and benchmark position comparison. GS-0201 through GS-15 series covered.
OPM-aligned competency frameworks, readiness scoring against established benchmarks, Individual Development Plan design, and succession candidate assessment.
EEOC Uniform Guidelines 4/5ths rule analysis, Fisher's Exact Test, applicant flow data review, root cause assessment, and OFCCP-compliant remediation documentation.
Pre-RIF workforce intelligence — role dependency mapping, mission criticality scoring, adverse impact pre-screening, succession gap identification, and legal risk assessment before any workforce reduction action is implemented.
Strategic HR advisory for federal CHCOs, HR Directors, and agency leadership. Policy alignment, workforce transformation planning, and merit system compliance guidance.
Regression-based compensation equity studies, GS pay table benchmarking with locality adjustments, Equal Pay Act compliance documentation, and remediation recommendations.
Proprietary Cultural Displacement Anxiety (CDA) framework assessment for federal workforce transformation and DEI initiative planning. Grounded in original I-O Psychology doctoral research.
FHCG is building a scalable Human Capital Contact Center model that goes beyond traditional call center services — integrating workforce strategy, HR compliance, and operational support into a single coordinated delivery model. This is not a commodity call center. It is a strategically managed employee support infrastructure grounded in FHCG's human capital expertise.
Agents are contracted as needed while FHCG provides the systems, scripts, oversight, and strategic direction — maintaining full alignment with federal compliance requirements, merit system principles, and human capital objectives. Every contact center deployment is designed by workforce strategists, not just operations managers.
Managing employee inquiries, intake processes, and transition communications during layoffs, reorganizations, or workforce reductions — directly integrated with Strategic Reduction Analysis™ engagements.
Benefits navigation, reasonable accommodation guidance, workforce transition support, and HR case intake for federal employees — staffed and scripted by FHCG human capital experts.
Supporting workforce intelligence efforts through employee surveys, exit interviews, and structured data collection that directly feeds strategic decision-making and InteliA™ analytics.
Employee experience hotlines, pulse checks, and case navigation support — with crossover capability into FHCG's Advocacy Bridge model for complex case management scenarios.
Scalable support for employee or public-facing programs requiring consistent, accurate, and timely responses at volume — with FHCG oversight ensuring compliance and quality.
Intake and tracking support for EEO, reasonable accommodation, and HR-related case management functions — documentation standards aligned with EEOC and OPM requirements.
FHCG operates across a comprehensive NAICS structure that covers consulting, training, research, and service delivery — enabling prime contractors and contracting officers to engage FHCG across a wide range of task orders and vehicles.
| NAICS Code | Category | Description | Relevance to FHCG |
|---|---|---|---|
| 541612 · PRIMARY | Core Consulting | Human Resources Consulting Services | Classification studies, workforce planning, competency frameworks, adverse impact analysis, HR advisory |
| 541611 | Executive Strategy | Administrative & General Management Consulting | Organizational design, HR program development, management advisory |
| 541618 | Proprietary Solutions | Other Management Consulting Services | Workforce intelligence, CDA assessment, Strategic Reduction Analysis™, FWECS™ methodology |
| 611430 | Training & Development | Professional and Management Development Training | CDA credentialing program, competency-based training, leadership development, HR skills training |
| 541720 | Research & Analytics | Research & Development in Social Sciences | CDA framework research, workforce analytics, I-O Psychology applied research, InteliA™ methodology development |
| 561422 | Service Delivery | Telemarketing Bureaus & Other Contact Centers | Human Capital Contact Center Solutions — employee support lines, workforce transition support, HR case intake, workforce data collection |
FHCG's contact center capability is strategically distinct from traditional telemarketing or support center operations. Under NAICS 561422, FHCG delivers Human Capital Contact Center Solutions — staffed, scripted, and directed by workforce strategists, not call center operators. Every deployment is designed to support workforce intelligence objectives, HR compliance requirements, and employee experience outcomes. This positions FHCG uniquely to bundle contact center delivery with its Strategic Reduction Analysis™, advocacy case management, and workforce transition services under a single contract vehicle.
FHCG is an emerging small business in the federal contracting marketplace. The following reflects accurate, current certification status as of 2026.
Qualifies as a small business under SBA size standards for all registered NAICS codes.
100% woman-owned. Formal WOSB certification application in progress through SBA. Self-certification available in SAM.gov pending registration.
Minority-owned enterprise. Formal certification application in progress through relevant state and federal programs.
SBA 8(a) application in preparation. Eligibility confirmed. Application submission targeted Q3 2026.
Economically Disadvantaged Women-Owned Small Business designation being pursued concurrent with WOSB certification.
GSA Schedule application targeting Professional Services Schedule (PSS). Estimated activation Q4 2026.
FHCG principal Deaundra Francis brings direct, hands-on federal workforce experience that informs every client engagement. Our work is grounded in practitioner knowledge from inside federal HR — merit system principles, OPM methodology, agency workforce dynamics, and real accountability to federal employees and leadership.
Designed, managed, and recovered large-scale competency assessment programs across federal agencies — including multi-phase pilot structures, rollout planning, and coordination with executive leadership on agency-wide implementation strategy.
Supported federal organizational realignments including workforce restructuring planning, position realignment, reporting structure changes, and HR compliance coordination during periods of significant organizational change.
Developed and maintained workforce planning frameworks including succession risk modeling, retirement exposure analysis, multi-year workforce projections, and executive-ready workforce health reports aligned with agency strategic goals.
Assisted in developing and implementing Human Resources Business Partner models within federal agency environments — aligning HR functions with mission-critical business units and building strategic HR advisory capacity at the operational level.
Applied OPM Factor Evaluation System methodology across federal position series — producing written factor narratives, grade determinations, FLSA analyses, and classification documentation aligned with OPM standards and merit system requirements.
Designed competency-based leadership development programs, succession candidate assessments, and Individual Development Plan frameworks supporting federal leadership continuity across multiple directorates and program offices.
FHCG welcomes teaming arrangements with prime contractors seeking qualified HR consulting and human capital contact center subcontractors. Our certifications, subject matter expertise, and multi-NAICS footprint make us a strong teaming partner across a range of contract vehicles.
Available as subcontractor on IDIQ, BPA, and task order vehicles requiring HR, workforce intelligence, or contact center capabilities.
WOSB and 8(a) set-aside eligible upon certification completion — Q3 2026.
All consulting and contact center services deliverable remotely. On-site available in Eastern NC and the DC metro area.
Standard deliverable turnaround of 48 hours from data receipt. Rapid response capability for urgent RIF and workforce crisis engagements.
Contracting officers, procurement specialists, and prime contractors are welcome to request a formal capabilities briefing or capability statement.
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